Chat4buy terms and conditions
SWISS TBF AG (“CHAT4BUY”) offers you the possibility of using the following ” CHAT4BUY ” services (“Services”)*:
а) CHAT4BUY: choose the fastest and easiest refund method for the items you want to return. Use the virtual credit obtained for your next orders.
- b) Première: save your searches while shopping and stay updated on new arrivals of the items that interest you most
- c) My orders: follow the shipment of your orders, change or return items that are not for you and see the your order history.
- d) Dream Box: save the items you most want and keep an eye on their availability.
- e) My data: manage your registration data.
- f) My addresses: save or modify your addresses to always have them available and complete your purchases faster.
- g) My cards: save or modify the cards you use for your purchases and complete your orders quickly and always in a secure manner.
- h) My Sizes: create your profiles and only find the items in your perfect size.
If you want to use the Services you must be an adult user, register on CHAT4BUY.com creating your CHAT4BUY
account and accept these terms and conditions for using the services (“Conditions”). Registration is free. To create
your CHAT4BUY account, you will need to fill out the registration form by entering the required information and
guarantee to CHAT4BUY that the information provided during the registration process is complete, correct and
truthful. In particular, with regards to the uploading of photographic images (“Photos”) for use on the service
CHAT4BUY, you explicitly declare that you are the exclusive and legitimate copyright holder of all copyrights relating
to these images. CHAT4BUY shall not in any way be held liable for photos of third parties uploaded by you. We will
send you an email to confirm your registration. We remind you that the credentials to access your CHAT4BUY
account must be used exclusively by you and cannot be transferred to third parties. Notwithstanding the legal
limitations, CHAT4BUY cannot in any way be held responsible in the event that unauthorised third parties access
your CHAT4BUY account. We therefore ask you to keep your credentials confidential and to immediately inform
CHAT4BUY if you suspect that there has been unauthorised access to your CHAT4BUY account or that your
password has been violated.
It may be necessary to use electronic communication channels for the provision of some services (such as e-mail,
SMS or telephone). If you want to use these specific services, you will be asked to give your consent to be contacted
by CHAT4BUY for the related communications by SMS, email or other communication channel.
If you have not already done so, we also ask you to consult our General Conditions of Use which form an integral part
of these Conditions. For any other legal information, consult the General Conditions of Sale, Return Policy and
3 Duration and termination
Registration with the services will be effective from the moment you receive the confirmation email and for the entire
period in which you use the services.
You may, at any time and for any reason, cancel your subscription to the services by sending a request to our
Customer Service by selecting “privacy”. In case you have exercised the right of withdrawal, we will send you an
email to confirm the cancellation from the services.
CHAT4BUY reserves the right to cancel your registration to the services in case of violation of the provisions
contained in these Conditions, or in the event that complete, truthful and correct personal data has not been provided,
without prejudice to the right to compensation for the damage suffered. CHAT4BUY also reserves the right to
temporarily suspend, without prior notice, the provision of the services for the time necessary for technical
interventions necessary and/or appropriate to improve the quality of the services. CHAT4BUY may, at any time,
interrupt the provision of the services for security reasons.
4 Warning on the services
CHAT4BUY does its best to provide accurate services. Without prejudice to the legal limits, the services are provided
free of charge as they are (“AS IS”). CHAT4BUY does not provide any guarantee, by way of example but not limited
to, the quality, the proper functioning, the absence of interruptions or the suitability of the services for an objective or
a particular result set by the user.
5 Modification and updating
These Conditions are modified from time to time also in consideration of possible regulatory changes. The new
Conditions will be effective from the date of publication on CHAT4BUY.com. Therefore, you are requested to
regularly access this section in order to check the publication of the most recent and updated conditions.
*The availability of the services varies depending on your country. Check which services are available in your
GENERAL TERMS AND CONDITIONS OF SALE
The following General Terms and Conditions of Sale govern the sale of products on our website(“CHAT4BUY.com”).
The products purchased on CHAT4BUY.com are sold directly SWISS TBF AG (the “Vendor”), company address:
Chamerstrasse 176, 6300 Zug, Switzerland. Requests for information should be made through our Customer
Care service. For further assistance, please go to our Customer Care area where you will find information on
purchases, shipping, refunds and returning products purchased on CHAT4BUY.com. Remember that you can
always contact the Vendor through Customer Care. For any other legal information, please visit the following
1 Our Business Policy
1.1 The Vendor offers products for sale on CHAT4BUY.com and its e-commerce business services are available
exclusively to its adult end users, i.e. “consumers”.
1.2 “Consumer” means any individual who is acting for purposes outside of his or her trade, business or profession. If
you are not a “consumer”, please do not buy any products on CHAT4BUY.com.
1.3 The Vendor reserves the right not to accept order proposals received from users who are not “consumers”. The
order proposals sent to the Vendor and the returns made by the users must also match with normal consumer needs.
The Vendor monitors the number of order proposals and returns.
1.4 These General Terms and Conditions of Sale exclusively regulate the transmission by the users of
CHAT4BUY.com and the acceptance by the Vendor of order proposals relating to products on CHAT4BUY.com.
1.5 The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by
third parties that are present on CHAT4BUY.com via links, banners or other hypertext connections. Before sending
orders and purchasing products and services from third parties, we recommend that you verify their terms and
conditions. Under no circumstances shall the Vendor be deemed liable for the supply of third party services or for the
execution of e-commerce transactions between users of CHAT4BUY.com and third parties.
2 How to place an order, and our contract with you
2.1 To place an order proposal for one or more products on CHAT4BUY.com, you must fill out the online form and
send it electronically to the Vendor, following the relevant instructions.
2.2 Before sending your order proposal, we ask that you carefully read the General Terms and Conditions of Sale
and the Return Policy. You may wish to print a copy using the print option and keep it safe for your own personal use.
2.3 On the order confirmation page, which appears just before the completion of your order proposal, and which
contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a
summary of the main characteristics of each indicated in your order proposal, the price (including all applicable fees
and taxes), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is
faster than and/or different to standard shipping).
2.4 Your order proposal is an irrevocable offer to buy the products. Before submitting the order proposal form, you will
therefore be asked to identify and correct any possible input errors.
2.5 Following placement of your order proposal, the Vendor will send you an automatic acknowledgment of receipt.
However, this does not constitute acceptance of your order proposal by the Vendor nor does a contract between you
and the Vendor exist at this point in time in respect of your order.
2.6 The Vendor’s acceptance of your order proposal will take place when the Vendor emails you to confirm that the
order has been dispatched, at which point a contract will come into existence between you and the Vendor. The
acceptance email represents an electronic purchase receipt and contains the General Terms and Conditions of Sale,
a summary of the Return Policy, and all relevant information relating to your order.
2.7 The order proposal form sent to the Vendor will be filed in our database for the time required to process it and as
stated by law. You may access your order proposal form in the My Orders section.
2.8 English is the language used for finalising the contract with the Vendor.
2.9 If the Vendor is unable to accept your order proposal for any reason (including any of the reasons described in
this section 2.9 or if a product is out of stock), the Vendor will inform you of this. The Vendor is also entitled to reject
your order proposalin the following circumstances: the Vendor has identified an obvious and unmistakeable error in
the price or description of the product; the Vendor suspects illegal or fraudulent activity; or you have not complied
with these General Terms and Conditions of Sale. If so, the Vendor will notify you as soon and require you to return
the products if they have already been delivered to you.
2.1 By submitting an order proposal form, you unconditionally accept and undertake to observe the provisions of
these General Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain
provisions of these General Terms and Conditions of Sale, please do not submit your order proposal form for the
purchase of products on CHAT4BUY.com.
2.11 By submitting an order proposal form, you agree and accept these General Terms and Conditions of Sale as
well as further conditions contained on CHAT4BUY.com, including those accessed via links, and including
3 Guarantees and product price indication
3.1 The website CHAT4BUY.com top-quality products. These products are purchased by the Vendor from fashion
houses, manufacturers and dealers, carefully selected for their stringent quality control.
3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the
corresponding market standards. Only vintage products, which are sold in a specific area on CHAT4BUY.com, may
be second hand and/or in a worn condition because of the particular nature of the product. In the description of each
vintage product, CHAT4BUY will specify the preservation conditions of the products if different from the standards set
by the market.
3.3 The main characteristics of the products are shown on each product page on CHAT4BUY.com. The images and
colours of the products displayed on CHAT4BUY.com may not correspond exactly to the true garments due to the
Internet browser or monitor used.
3.4 Prices are subject to change. Please check the final price before sending your order proposal form. In the event
of a recognizable error in the indication – by the Vendor – of the product price or calculation of the amount requested
at payment, the Vendor will not accept the order proposal and contact the user to offer them the opportunity to send
purchase order proposal for the product(s) at the correct price.
3.5 The Vendor cannot accept purchase requests from countries not listed on the splash page.
3.6 All products come with an identification tag with a disposable seal attached.
4.1 Payment of the price of the products and the costs of their shipping and delivery must be made using one of the
methods indicated on the order proposal form. Under no circumstances will you be charged more than the cost
incurred by the Vendor relative to the payment method chosen by you.
4.2 In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent
via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor, without third
parties having any access whatsoever thereto. These details will not be used by the Vendor except for carrying out
procedures relevant to your purchase, or issuing refunds in the case of returns, subsequent to the exercise of your
right to return, or for reporting cases of fraud on CHAT4BUY.com to the police or other authorities. The price for the
purchase of products and the costs for their shipping and delivery as indicated on the order proposal form will be
charged to your account at the moment in which the purchased products are shipped.
5 Value vouchers
5.1 Value vouchers are personalised codes, also referred to as CHAT4BUY, which allow you to take advantage of a
discount on your purchase on CHAT4BUY.com.
5.2 The CHAT4BUY box is displayed on the first page of the Checkout: after you have inserted your items in the
Shopping Bag and entered your code, press New Total. In the pop-up window, you will need to select the item to
which you wish to apply your voucher. Select the item and press APPLY. Value vouchers can be used only on a
single item from your order proposal, therefore any other item inserted in the Shopping Bag will not receive a
5.3 Restrictions to the use of value vouchers:
– The value voucher can be used only once, with the exception of returns (as specified in paragraph 5.4);
– The value voucher cannot under any circumstances be exchanged for money;
– You may not use more than one value voucher per order proposal;
– The value voucher can be applied only to one item per order proposal;
– The value voucher can be applied only to items with a higher value than the voucher itself;
– The value voucher cannot be applied to any Sample Sale or Charity Sale items.
5.4 If for any reason you wish to return the item to which you applied the value voucher, you should follow the
standard return procedure, as described in the Return Policy. Once your return has been accepted, you may request
the reactivation of the code with its original value. The difference in price between the value voucher and the item you
purchased will be reimbursed, according to the time frame of the applicable refund procedure.
6 Shipping and delivery
6.1 For information about product shipping and delivery procedures, please visit the Customer Care area. Please
read this section carefully. The information provided therein is an integral part of these General Terms and Conditions
7 Customer Care
7.1 If you have any questions, please contact our Customer Care. For more information, please visit the Customer
8 Return Policy
8.1 Please click here for details of our Return Policy, which is part of these General Terms and Conditions of Sale.
9.2 Please also read, if you haven’t already done so, our General Terms and Conditions of Use.
request to the email address email@example.com or to the registered office of the Vendor (SWISS TBF AG,
Chamerstrasse 176, 6300 Zug, Switzerland).
10 Governing law and dispute resolution
10.1 These General Terms and Conditions of Sale (including the Return Policy), their subject matter and formation,
are governed by English law.
10.2 In the event of a dispute between the Vendor and you arising from the General Terms and Conditions of Sale
(including the Return Policy), you and we both agree that the courts of Switzerland.
10.3 Please note that the European Commission also provides a platform for alternative out-of-court resolution of
disputes, available on the website http://ec.europa.eu/odr.
11 Amendments and updates
The General Terms and Conditions of Sale (including the Returns Policy) may be amended from time to time. Any
changes are effective as of the date of publication on CHAT4BUY.com and will apply to any new orders you place
following the date of publication.
As a consumer, you have legal rights to:
- Change your mind and withdraw from the sale contract with SWISS TBF AG (the “Vendor”) for any reason and
without incurring any penalty within fourteen (14) days from the date on which you (or someone you nominate)
received the products purchased from CHAT4BUY.com. See section 1 below, including the exceptions to this right;
- reject product(s) in certain circumstances, for example because they are faulty or not as described. If so, you shall
notify the Vendor within thirty (30) days of receipt using the online Return Form on the website; if a product becomes
faulty after the thirty (30) days please contact Customer Care before returning any product to us.
1 Right of withdrawal
You can exercise your right to withdraw from a contract between you and the Vendor within fourteen (14) days from
the date on which you (or someone you nominate) receives the relevant product(s) by using one of the following
- a) Online submission to the Vendor of the Return Form found in the Customer Care area, completed in its entirety; in
this instance, the Vendor will send you an e-mail confirming that the Vendor has received your return request.
- b) Sending to the Vendor this form – to be completed in its entirety. This form must be submitted by Customer Care
by email or by post SWISS TBF AG, Chamerstrasse 176, 6300 Zug, Switzerland.
(c) Make any other clear statement to the Vendor setting out your decision to withdraw from the contract.
Once you have exercised your right to withdraw from the sale contract, you must return the products to the Vendor
without undue delay and in any event not later than fourteen (14) days after the day on which you notified the Vendor
of your decision to withdraw. Please see section 2 below for details of your return options.
By law, it is not possible to exchange the chosen product(s) for other product(s). However, if you request an
exchange, we may exchange the product(s) you have returned for alternative product(s) that you have requested, on
a goodwill basis and in accordance with our Exchange Policy which is set out in section 5 below.
Your right to change your mind and withdraw from a sales contract does not apply in respect of customised or
personalised products, or items that were opened or unsealed after delivery and that cannot be returned for health or
2 Procedure for returning products to the Vendor
The Vendor recommends you use the courier (courier) for returning products. If you use UPS and the pre-printed
label – which carries the return address – enclosed in the original order, you will not have to pay the return costs
upfront. The Vendor will pay the courier (courier) on your behalf and (except where you are exercising your legal
rights to reject products – for example because they are faulty or not as described) will deduct from your refund a fee
which is equal to the cost incurred for delivering the purchased products to your home. Contact (courier) to organise a
return. The possibility of tracking each package sent at any time using this shipping method relieves you from any
responsibility for loss or damage to the products during transit.
If you decide to return products using a courier other than (courier), you will have to pay the return shipping costs
upfront. In this event, you will also be refunded an amount equal to the standard shipping cost of the purchased
products although you will not be refunded for any additional costs incurred due to choosing another kind of shipment
and delivery that is different to or faster than the standard method.
3 Compliance checks for returned product(s)
You will be notified if the returned product(s) cannot be accepted because they are not compliant with the conditions
indicated above. If so, you can choose, at your own expense, to have the product(s) returned to you. If you do not
wish to have the product(s) returned to you, the Vendor shall retain the product(s) and the amount paid for the
purchase of the product(s).
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place
and tags and stickers attached to them (if applicable), including all packaging, accessories and documents. The
Vendor reserves the right not to accept any return if the product shows signs of wear or has been used or altered
from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or
For example the Vendor may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged or washed;
- the identification tag with the disposable seal is not attached to the product(s) or has not been returned. Please
note that identification tag constitutes an integral part of each product; and/or
- you have not returned any packaging which is an integral part of a product (such as a dust bag).
You will be informed if the Vendor proposes to reduce your refund for this reason. In this instance, you may (as an
alternative to the Vendor providing you with a reduced refund) choose to have the products sent back to you at your
The Vendor does not assume any responsibility for items returned by mistake or items not related to the return left in
the packaging or in the returned items.
4 Refund times and procedures
If you are entitled to return product(s) to the Vendor and have complied with the conditions set out in this Return
Policy, you will receive an e-mail confirming that the return has been accepted (which will include the amount of
refund due) and the Vendor will process the refund. The refunded amount will be the full amount you paid for the
relevant product(s), subject to any deductions in accordance with section 2
Whatever the form of payment used, the Vendor will process the refund as quickly as possible and, in any case,
within fourteen (14) days from the date it was informed of your decision to exercise your right to return, and once it
has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount paid for purchasing the returned products depends on the form of payment
- Purchase by credit/debit card: refund time will depend on the card company, but will normally take place within two
billing cycles. The credit’s value date will be the same as the original debit. You will not, therefore, suffer any losses in
terms of bank interest.
- Payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual
reimbursement of the credit card associated with your PayPal account will depend on the company that issued the
- Payment made by cash on delivery (if available): we will refund to the bank account indicated by you, so the time
taken for the refund will depend on the accuracy of the information provided by you; the refund will usually take
fourteen (14) days.
In the case of gifts, the refund of the sums paid for purchases will be made to the individual who made the payment.
As an alternative to receiving a refund on your Credit/Debit Card, PayPal account or your Bank Account, you can
choose to receive a credit (“CHAT4BUY “) to your online CHAT4BUY account equal to the value of the refund that
you are entitled to.
If you want to receive CHAT4BUY instead of having your Credit/Debit Card, PayPal or Bank Account refunded, you
must select the corresponding box on the Return Form. The refund amount will be credited when the Vendor accepts
your return. Upon issue of CHAT4BUY you will receive a confirmation e-mail indicating the store credit amount. The
CHAT4BUY will be used partially or in full towards purchases on CHAT4BUY.com based on the order’s value and
until the store credit is used up.
To find out how much CHAT4BUY you have, consult CHAT4BUY. You can also request full reimbursement of your
CHAT4BUY, and we will credit the amount by bank transfer or to your PayPal account. Receiving a refund in the form
of CHAT4BUY is non-transferrable and is available only to CHAT4BUY registered users.
If you return items paid in full with CHAT4BUY, you will automatically be refunded with CHAT4BUY when those
returned items are accepted. If you return items partially paid with CHAT4BUY, you may choose to:
– receive a full refund with CHAT4BUY
– receive a partial refund with CHAT4BUY for the amount paid with CHAT4BUY, and the standard refund procedure
for the remaining amount.
The Vendor will process the full reimbursement of your CHAT4BUY within 48 hours of receiving your request. The
Vendor shall not be responsible in the event of incomplete or wrong bank information.
After using part or asking for a complete refund of your CHAT4BUY, you can consult the corresponding CHAT4BUY
section to check how much CHAT4BUY you have left or that the total reimbursement took place.
CHAT4BUY issue and use: choosing a refund in the form of CHAT4BUY is available only to CHAT4BUY registered
customers and in relation to returned merchandise that has been paid for.
CHAT4BUY cannot be used together with Value Vouchers.
5 Exchange Policy
In certain circumstances detailed below, you shall be entitled to exchange your product for a different size or colour of
the same product type. Exchanges are subject to product availability at our warehouse. You can request an
exchange using the online Return Form on the website, which allows you to exchange your purchased product using
the options available.
The request for an exchange of the product is subject to the following conditions:
- product exchange shall only apply to purchased products for which this possibility is expressly specified on the
online Return Form on our website by means of the word “EXCHANGE” being indicated;
- you may only request the replacement of one or more purchased products with products of the same type, but in a
different size and/or colour. The available replacement options will be indicated in the online Return Form;
- you may request to exchange one or more purchased products within and not later than 14 (fourteen) calendar
days of the day you receive the products, by filling in the Return Form online within such deadline. You must return
the products to be replaced to the Vendor within 14 (fourteen) calendar days of the day you notified the Vendor of
your decision to exchange the products. Please see sections 1 and 2 above for details of how to return product(s) to
- you may only submit a single replacement request for each product purchased;
- the product(s) for which you request the replacement must be returned to the Vendor with all packaging which is an
integral part of the product(s) (such as a dust bag), they must not have been used, worn, washed, modified or
damaged, and they must still have their identification tag attached with the disposable seal;
- the products to be exchanged that are part of a single order must be returned to the Vendor in a single shipment.
The Vendor reserves the right to refuse products of the same order that are shipped for replacement in different
If all the above conditions are correctly fulfilled, once you have filled in and transmitted the Return Form containing
your request for an exchange, the Vendor will acknowledge your request by email.
After receiving the product(s) to be exchanged, the Vendor will inspect the product(s) to check that all the above
conditions have been fulfilled. If so, the Vendor will verify the actual availability of the replacement products in its
warehouses of the product(s) to ensure that the size and/or colour you have selected are available.
If the selected replacement product(s) are not available in the warehouse, the Vendor will not be able to accept your
request for an exchange and will refund you for the product(s) subject to and in accordance with sections 3 and 4
If the selected product(s) are available in the warehouse, the Vendor will accept your request for an exchange and
will send you an e-mail confirming the shipment of the replacement product(s). Shipment will occur within thirty (30)
working days of the date from which the Vendor was made aware of your request for exchange. The costs for
shipping the replacement product(s) shall be borne by the Vendor.
When exchanging a product, if the price of the purchased product is lower or higher than the chosen replacement
product, you will not be granted a refund nor will you be required to pay the relative price difference. However, if you
choose to return the exchanged product in accordance with your legal rights, you will receive a full refund for the price
paid for the product.
You will be contacted by the Vendor if your request for an exchange cannot be accepted because the above
conditions have not been met. If so, the Vendor will refund you for the product(s) subject to and in accordance with
sections 3 and 4 above or (where a refund is not possible in accordance with the section 3 above) contact you to ask
whether you wish the product(s) to be returned to you at your expense. If you do not wish to have the product(s)
returned to you, the Vendor shall retain the product(s) and the amount paid for the purchase of the product(s).]
6 Identification Tag
We remind you that all products sold by the Vendor include an identification tag attached with a disposable seal
which is an integral part of the product. Please try on the products without removing the tag and seal. Products
returned without the tag and seal will not be accepted unless they are being returned by you in accordance with your
legal rights to reject a product (for example, because a product is faulty or not as described).
GENERAL TERMS AND CONDITIONS OF USE
Welcome to our website (“CHAT4BUY.com”). These General Terms and Conditions of Use govern the access to and
use of CHAT4BUY.com. The access to and use of this website as well as the purchase of products on
CHAT4BUY.com are based on the assumption that these General Terms and Conditions of Use have been accepted
This website is managed and maintained by SWISS TBF AG
(“CHAT4BUY ” or the “Vendor”), company subject to the management and coordination of Compagnie Financière
Richemont S.A., with registered office Chamerstrasse 176, 6300 Zug, Switzerland.
If you need any assistance, please go to the Customer Care area, where you will find information on purchases,
shipping, refunds and returning products purchased on CHAT4BUY.com, a form for registration to the site, tips and
suggestions, and other general information on the services provided by CHAT4BUY.com. Remember that you can
always contact CHAT4BUY.com through Customer Care. For any other legal information, please read the General
update all or part of these General Terms and Conditions of Use. Any amendments or updates to the General Terms
and Conditions of Use will be binding upon publication in this section of the website. We therefore ask that you
regularly access this section to check for the publication of the most recent and up-to-date General Terms and
Conditions of Use of CHAT4BUY.com. If you do not agree to all or part of the General Terms and Conditions of Use
of CHAT4BUY.com, please do not use our website.
The access to and use of CHAT4BUY.com, including viewing web pages, communication with CHAT4BUY,
downloading product information and making purchases on the website are carried out by our users exclusively for
personal purposes which should in no way be connected to any trade, business or professional activity. Remember
that you will be liable for your use of CHAT4BUY.com and its contents. CHAT4BUY shall not be considered liable for
any use of the website and its contents by any of its users that is not compliant with the laws and regulations in force.
You will specifically be liable for communicating information or data which is incorrect, false or concerning third
parties without the latter’s consent, as well as for any improper use of such data or information.
Lastly, since all material will be downloaded or obtained otherwise via use of the service chosen at the user’s own
risk, the user is responsible for any damage to computer systems or loss of data as a consequence of downloading
content from the website. However, if defective digital content that we have supplied damages a device or digital
content belonging to you and this is caused by our failure to use reasonable care and skill, you may be entitled to a
repair or compensation. Any such compensation will be limited to the replacement cost of your device (based on its
second-hand value) or digital content, up to a maximum of £500. Otherwise, CHAT4BUY accepts no responsibility for
any damage resulting from inaccessibility to website services or from damage caused by viruses, corrupt files, errors,
omissions, service interruptions, content deletion, problems with the network, with providers or telephone and/or data
transmission connections, unauthorised access, data alteration, failure and/or malfunction of the user’s electronic
You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material that
is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server
on which the website is stored or any server, computer or database connected to the website. You must not attack
the website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you
would commit a criminal offence under the Computer Misuse Act 1990 We will report any such breach to the relevant
law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the
event of such a breach, your right to use the website will cease immediately.
The user is responsible for maintaining the confidentiality and the proper use of his or her personal information,
including the credentials for accessing restricted services, and is also responsible for any damage or harm which
might arise against CHAT4BUY or third parties as a result of the user’s improper use, loss or removal of such
purposes CHAT4BUY.com collects and uses your personal data.
2 Intellectual Property Rights
CHAT4BUY.com’s contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos,
documents, drawings, figures, logos and any other material published on CHAT4BUY.com, including menus, web
pages, graphics, colours, schemes, tools, the website’s fonts and design, diagrams, layouts, methods, processes,
functions and software which are part of CHAT4BUY.com, and are protected by copyright and by all other intellectual
property rights of CHAT4BUY and the relevant rights holders. The reproduction, wholly or in part, and in any form
whatsoever, of CHAT4BUY.com and of its contents is forbidden without CHAT4BUY ‘s written consent. CHAT4BUY
has the exclusive right to authorise or prohibit any reproduction, be it direct or indirect, temporary or permanent, or in
any other manner or form, and in whole or in part, of CHAT4BUY.com and its contents. As far as the use of
CHAT4BUY.com is concerned, you are only authorised to view the website and its contents. You are also authorised
to carry out all the other temporary acts of reproduction (other than for commercial or business purposes), which are
transient or incidental and an integral and essential part of viewing CHAT4BUY.com and its contents. You are also
authorised to browse the website for the lawful use of CHAT4BUY.com and its contents. You are not authorised to
reproduce CHAT4BUY.com and its contents by any means or in any form, neither in whole nor in part. Any
reproduction must be authorised each time by CHAT4BUY in writing or, if necessary, by the authors of the work
posted on the website. Such reproductions must be carried out for lawful purposes in compliance with the copyright
and other intellectual property rights of CHAT4BUY and of the authors of the works posted on the website. The
individual authors of works published on CHAT4BUY.com are entitled at any time to claim the authorship of their
work and to object to any distortion or any other modification of the works, including any damage to the works which
may harm their honour or reputation. You undertake to comply with the copyright of the artists who publish their work
on CHAT4BUY.com or who have cooperated with CHAT4BUY.com in the creation of new forms of expression or
new artistic forms which are intended for exclusive or non-exclusive publication on the website or that are an integral
part of it. On no account are you authorised to use, in any manner or form whatsoever, the contents of the website or
any single work protected by copyright or any other intellectual property right. By way of example, you may not alter
or modify content or any protected work without CHAT4BUY ‘s consent and, where necessary, the consent of each
author of the works published on CHAT4BUY.com.
CHAT4BUY is the exclusive owner of the logos and registered trademarks ” CHAT4BUY ” and “CHAT4BUY.com”
and of any other sign which includes the word ” CHAT4BUY ” and the domain name “CHAT4BUY.com”.
All of the other signs distinguishing products sold on CHAT4BUY.com and posted on the website are registered
trademarks of the respective owners and are used on CHAT4BUY.com strictly for distinguishing, describing and
advertising the products sold on CHAT4BUY.com. CHAT4BUY and all other registered trademark owners are entitled
to the exclusive use of the trademarks they respectively own. You are not authorized, without the consent of
CHAT4BUY and of any other owner of the registered trademarks posted on the website, to use such trademarks for
distinguishing products or services. Most of the trademarks posted on the website and concerning the products for
sale on CHAT4BUY.com are famous and well known to the general public and to each user of CHAT4BUY.com. Any
unlawful or unauthorised use of such trademarks is prohibited and entails serious legal consequences. Such
trademarks and any other distinctive mark posted on CHAT4BUY.com must in no way be used for obtaining an
unfair advantage from their distinctive character or reputation or in such a way as to damage them and their owners.
4 Links to Other Websites
CHAT4BUY.com contains hyperlinks (“links”) to other websites which are in no way connected to CHAT4BUY.com.
CHAT4BUY neither controls nor performs monitoring operations of these websites and their content. CHAT4BUY
may not be held liable for the content of these sites and the rules adopted by them, including as concerns your
privacy and the processing of your personal data during your navigation. We thus ask that you pay attention when
you connect to these websites through the links present on CHAT4BUY.com and that you carefully read their
conditions of use and privacy regulations. We remind you that these General Terms and Conditions of Use and
websites exclusively to help its users search and browse and to facilitate links to other websites on the Internet. The
activation of links does not entail any recommendation or notification from CHAT4BUY to access and navigate on
these websites, nor any guarantee as to their content,
services or the goods provided and sold by them to Internet users.
5 Links to CHAT4BUY.com
Please contact CHAT4BUY at the following e-mail address if you are interested in linking to the home page and other
publicly accessible web pages of CHAT4BUY.com: firstname.lastname@example.org. This contact is required for
asking for our consent to linking to CHAT4BUY.com. CHAT4BUY grants links free of charge and on a non-exclusive
basis. CHAT4BUY is entitled to object to certain links to its website in the event that the applicant who intends to
activate links to CHAT4BUY.com has previously engaged in unfair business practices or ones that do not comply
with industry standards or unfair competition actions towards CHAT4BUY or its suppliers, or when CHAT4BUY fears
the applicant may engage in such behaviour in the future, or when the applicant has previously or it is feared that it
may in the future engage in actions discrediting CHAT4BUY and CHAT4BUY.com. It is in any case forbidden to post
deep links (such as deep frames) to CHAT4BUY.com or to use unauthorised meta-tags without CHAT4BUY ‘s
6 Disclaimer of Content
CHAT4BUY has made all efforts to prevent the publication on its website of content describing or representing
scenes or situations of physical or psychological violence or which, according to the sensitivity of CHAT4BUY.com’s
users, might be considered detrimental to civil beliefs, human rights and dignity, in all its forms and expressions. In
any event, CHAT4BUY does not warrant that the contents of the website are appropriate or lawful. If such contents
are deemed unlawful or illegal in the country in which you are accessing the website, please do not access our
website. If you choose to access it regardless, we hereby inform you that your use of services provided by
CHAT4BUY.com shall be your exclusive and personal responsibility. CHAT4BUY has also adopted measures to
ensure that the content of CHAT4BUY.com is accurate and does not contain any incorrect or out-of-date information
in relation to the date of their publication on the website and also, as far as possible, subsequently. CHAT4BUY,
however, cannot be held liable for the accuracy and completeness of the content posted on CHAT4BUY.com.
Moreover, CHAT4BUY cannot guarantee that the website will operate continuously, without interruptions or without
errors or malfunctioning linked to Internet connection. In the event of a problem in using our website, please contact
our Customer Care. A representative will be on hand to assist you and help you restore your access to the website as
far as possible. Please contact your Internet services provider or check that each device for Internet connection and
web content access is correctly activated, including your Internet browser. Although CHAT4BUY will try to do
everything possible to ensure regular access to its website, the dynamic nature of the Internet and its content may not
allow CHAT4BUY.com to operate without any suspensions, interruptions or discontinuity linked to updating the
website. CHAT4BUY has implemented technical and organisational measures to protect the security of services on
CHAT4BUY.com, the integrity of traffic data and electronic communications relating to unauthorised use of or access
to data, to prevent the risk of dissemination, destruction and loss of data and confidential/non-confidential information
regarding CHAT4BUY.com users, and to prevent unauthorised or unlawful access to such data and information.
7 Our Business Policy
CHAT4BUY has adopted a business policy; its mission is to sell products through its services and its website to “end
consumers” only. “End consumer” means any individual who is acting on CHAT4BUY.com for purposes which are
outside his or her trade, business or profession. If you are not an end consumer, please do not use our services to
buy products on CHAT4BUY.com. CHAT4BUY reserves the right not to accept order proposals from persons other
than end consumers and any other order proposal which does not comply with the General Terms and Conditions of
Sale and these General Terms and Conditions of Use.
CHAT4BUY does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes
liability for death or personal injury caused by our negligence or the negligence of our employees, agents or
subcontractors and for fraud or fraudulent misrepresentation.
9 Governing Law and Dispute Resolution
These General Terms and Conditions of Use, their subject matter and formation, are governed by English law. In the
event of a dispute between CHAT4BUY and you arising from the General Terms and Conditions of Use, you and we
both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of
Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may
also bring proceedings in Scotland.
Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes,
available on the website http://ec.europa.eu/odr.
Welcome to our website CHAT4BUY.com (the Site).
Your privacy and the security of your personal data are very important to SWISS TBF AG (“CHAT4BUY”), so we
collect and manage your personal data with the utmost care and take specific measures to keep it safe.
Below you will find the main information on the processing of your personal data by CHAT4BUY in relation to your
browsing of CHAT4BUY.com and the use of the services offered. For detailed information on how CHAT4BUY
manages your personal data, please read our Privacy Notice.
CHAT4BUY Terms and Conditions of Use”, which contain detailed information regarding the conditions relating to our
services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate
information from time to time.
Who is the Data Controller?
Below is the main information on the processing of your personal data carried out by SWISS TBG AG headquarters
Chamerstrasse 176, 6300 Zug, Switzerland (“CHAT4BUY”), as Data Controller.
For any clarification, question or requirement related to your privacy and the processing of your personal data, you
can contact us at any time by sending a request to our Customer Care by selecting “privacy”, by calling + 41 xxx xxx
xxx or by writing to the address of CHAT4BUY.
If you wish, you can also contact our Data Protection Officer (DPO) by writing to “Data Protection Officer” at the
address above, or by e-mail to the DPO address.
What data do we process and why?
The personal data that CHAT4BUY processes is that which you provide to us when you conclude an order and
purchase goods, and that which we collect as you browse or use the services offered on CHAT4BUY.com.
CHAT4BUY can then collect data about you, for example, personal details such as name and surname, shipping
address and billing address, browsing data and your purchase habits.
Your personal data is processed for the following purposes:
– conclude and execute the purchase contract for goods offered on CHAT4BUY.com;
– provide you with the services of CHAT4BUY.com such as subscription to the newsletter;
– allow registration to the site and use of services reserved for registered users;
– manage your requests forwarded to our Customer Service.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an
agreement with you or to provide you with the service that you have specifically requested.
We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and
use the site, in order to improve our offer and our services.
However, only with your express consent will we process your personal data to:
– carry out commercial and promotional communication activities;
– customise the site and the commercial offers based on your interests.
Who will process your data?
Your personal data is processed by personnel duly authorised by CHAT4BUY as Data Controller. For organisational
and functional needs related to the provision of services on CHAT4BUY.com, your data could also be processed by
our suppliers. The latter have been evaluated and chosen by CHAT4BUY for their proven reliability and competence.
Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal
data in these countries is carried out in compliance with the guarantees provided by law.
How long do we keep your data?
We keep your personal data for a limited period of time depending on the purpose for which it was collected, at the
end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The
retention period is different depending on the processing purpose: for example, the data collected during the
purchase of goods on CHAT4BUY.com is processed until the conclusion of all administrative and accounting
formalities are therefore stored in accordance with local tax legislation (ten years), that which is used to send you our
newsletter until you ask us to stop sending it.
What are your rights?
At any time, depending on the specific processing, you may: revoke your consent to the processing, know which of
your personal data we have in our possession, its origin and how it is used, request the update, correction or
integration and in the cases provided for by the current provisions, the cancellation, the limitation of processing or
oppose their processing. If you wish, you can request to receive your personal data in possession of CHAT4BUY in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third
party indicated by you.
If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with
one of the supervisory authorities responsible for compliance with the rules on personal data protection. In
Switzerland, the complaint can be presented to the Data Protection Authority of Switzerland
This information may be subject to changes and additions over time, so we invite you to check the contents
periodically. Where possible, we will try to immediately inform you of any changes made.